Rivl
Get started

Legal

Privacy Policy

Last updated 6 August 2026

This Privacy Policy explains how RIVL TECHNOLOGIES LTD (“Rivl”, “we”, “us”) collects, uses, and protects information when you use rivl.africa and related services.

Who we are

RIVL TECHNOLOGIES LTD operates Rivl, a Request Exchange that facilitates introductions between requesters (for example, renters) and independent providers (for example, rental agents). Rivl is not a real estate agency and does not act as broker for either party.

Information we collect

We collect information you provide directly and information generated through use of the platform.

  • Account details: phone number, name, email (optional), business name (providers), and coverage areas.
  • Request and matching details: area, budget, property preferences, move-in timeline, notes, and match status.
  • Communications: messages you send to Rivl support (email or WhatsApp), and operational SMS/WhatsApp notices we send about your request.
  • Payment-related status: whether a Search Commitment was requested, paid, or refunded (payment card data is processed by Paystack, not stored by Rivl).
  • Technical data: basic device/browser and usage logs needed to secure and operate the service.

How we use information

We use personal information to:

  • Create and secure accounts (including phone OTP verification).
  • Review requests, match requesters with verified providers, and operate Rivl’s matching service.
  • Process and record Search Commitment payment status via Paystack.
  • Communicate about your request, payment links, matches, and support.
  • Improve safety, prevent fraud/abuse, and comply with law.

Sharing

We share information only as needed to run Rivl:

  • With providers: limited request details needed to propose a suitable option (not your full account credentials).
  • With requesters: verified match details when Rivl releases a recommendation.
  • With processors: Paystack (payments), SMS/WhatsApp providers (notifications), and hosting/infrastructure vendors under contract.
  • When required by law or to protect Rivl, users, or the public from harm or fraud.

Retention

We keep account, request, and payment-status records for as long as needed to provide the service, handle refunds/disputes, meet legal obligations, and improve safety. You may ask us to update or delete account information where applicable law allows.

Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure; please protect your devices and verification codes.

Your choices

You may update profile details in-product where available, opt out of non-essential marketing messages, and contact us to request access, correction, or deletion subject to legal and operational requirements.

Children

Rivl is intended for adults who can enter contracts. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of Rivl after updates constitutes acceptance of the revised policy.

Contact

Questions: support@rivl.africa or +233 59 235 3327.

← Back to Rivl