Privacy Policy

Who we are

RIVL TECHNOLOGIES LTD operates Rivl Homes, a mobile app that lets renters add the home they live in, set what they want next, and connect when a matching home is about to open. Rivl is not a real estate agency and does not act as broker for either party.

Information we collect

We collect information you provide directly and information generated through use of Rivl Homes.

Account details: phone number, name, and optional email.
My Home: the rental you add (area, unit type, photos you choose to share, and a one-time location reading while the app is open to confirm you are inside).
Next Home: preferred areas, budget, home type, timing, and other preferences you set.
Find and Connect: homes you view, interest you express, and handoff status when you move.
Communications: messages you send to Rivl support (email or WhatsApp), and operational SMS/WhatsApp notices we send about your account.
Payment-related status for in-app fees such as Rivl Connect (card or Mobile Money data is processed by Paystack or the app store, not stored by Rivl).
Technical data: basic device/browser and usage logs needed to secure and operate the service.

How we use information

We use personal information to:

Create and secure accounts (including phone OTP verification).
Operate Rivl Homes so you can add your home, set what you want next, see matches in Find, connect, and continue a home when you move in.
Process and record in-app payment status.
Communicate about your account, handoff, and support.
Improve safety, prevent fraud/abuse, and comply with law.

Sharing

We share information only as needed to run Rivl Homes:

With other renters: limited home details needed to show a match in Find (not your exact location or phone number until Rivl Connect is paid).
With a connected seeker after Rivl Connect payment: when you are still leaving, the handoff is open, and they are inside the two-week window before your move-out date, Rivl may share your contact information and exact home location so you can coordinate handoff. You can change your move-out date or close the handoff before that unlock.
With processors: Paystack or app stores (payments), SMS/WhatsApp providers (notifications), and hosting/infrastructure vendors under contract.
When required by law or to protect Rivl, users, or the public from harm or fraud.

Retention

We keep account, home, preference, and payment-status records for as long as needed to provide the service, handle refunds/disputes, meet legal obligations, and improve safety. You may ask us to update or delete account information where applicable law allows.

Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure; please protect your devices and verification codes.

Your choices

You may update profile and Next Home details in the app, opt out of non-essential marketing messages, and contact us to request access, correction, or deletion subject to legal and operational requirements.

Children

Rivl Homes is intended for adults who can enter contracts. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of Rivl after updates constitutes acceptance of the revised policy.

Contact

Questions: support@rivl.africa.