Privacy Policy

Who we are

RIVL TECHNOLOGIES LTD operates Rivl Homes, a mobile app that lets renters add the home they live in, set what they want next, and connect when a matching home is about to open. Before and around launch, rivl.africa also collects waitlist sign-ups from people who currently rent. Rivl is not a real estate agency and does not act as broker for either party.

Data Protection Commission

Rivl is registered with the Data Protection Commission of Ghana. The mark below is the Commission’s privacy seal for that registration.

The seal records the registration. It is not an endorsement of Rivl, and it does not verify a home, a photo, or a handoff.

Data Protection Commission Ghana Privacy Seal

Information we collect

We collect information you provide directly and information generated through use of Rivl Homes and rivl.africa.

Account details: phone number, name, and optional email.
Waitlist: if you join the Rivl Homes waitlist, we collect your name, phone number, current neighbourhood, preferred and optional alternative areas, current property type, unit type and rent, desired property type, unit type and maximum budget, moving timeline, and campaign or source information associated with how you reached us.
My Home: the rental you add (area, unit type, photos you choose to share, and a one-time location reading while the app is open to confirm you are inside).
Next Home: preferred areas, budget, home type, timing, and other preferences you set.
Find and Connect: homes you view, interest you express, and handoff status when you move.
Communications: messages you send to Rivl support (email or WhatsApp), and operational SMS/WhatsApp notices we send about your account or waitlist place.
Payment-related status for in-app fees such as Rivl Connect (card or Mobile Money data is processed by Paystack or the app store, not stored by Rivl).
Technical data: IP address (including for waitlist rate-limiting), and basic device, browser, and usage logs needed to secure and operate the service.

How we use information

We use personal information to:

Create and secure accounts (including phone OTP verification).
Run the waitlist: record interest before launch, understand housing demand by area, contact you about Rivl Homes, and prepare matching or cohort planning.
Operate Rivl Homes so you can add your home, set what you want next, see matches in Find, connect, and continue a home when you move in.
Prepare privacy-safe versions of listing photos when you use that feature in the app.
Protect listing photos, descriptions, and moving dates from screenshots, recordings, and mirroring in the apps so other renters’ private living spaces stay confidential.
Process and record in-app payment status.
Communicate about your account, waitlist, handoff, and support.
Measure how rivl.africa is used, including advertising campaigns that sent you here.
Improve safety, prevent fraud/abuse, and comply with law.

Cookies, analytics, and advertising measurement

rivl.africa uses first-party cookies and similar storage, and third-party analytics and advertising tags. This is not limited to “basic device/browser logs.”

First-party cookies we set: a market cookie so the site shows the right country; a campaign attribution cookie (rivl_attr, about 30 days) if you arrive via a tracked campaign link; and a session cookie (rivl_session) if you sign in on the website.
Google Analytics 4: we load Google’s gtag on rivl.africa (except local development). It records page views and product events. Waitlist events may include preferred areas, housing types, moving timeline, and the rent or budget figures you entered on the form.
Meta Pixel: we load Meta’s pixel on rivl.africa for advertising measurement. Page views and waitlist joins are sent as Meta events (including Lead on waitlist join).
These tools typically set their own cookies (for example Google _ga cookies and Meta _fbp). You can also use browser controls to block or delete cookies. Blocking them may limit how well we can measure campaigns; it does not stop you joining the waitlist.

Sharing

We share information only as needed to run Rivl Homes and the waitlist:

With other renters: limited home details needed to show a match in Find (not your exact location or phone number until Rivl Connect is paid). Photos and copy in Find are for in-app matching only; the apps block screenshots, recordings, and mirroring of that listing content. Waitlist entries are not shown to other renters as a public listing.
With a connected seeker after Rivl Connect payment: when you are still leaving, the handoff is open, and they are inside the two-week window before your move-out date, Rivl may share your contact information and exact home location so you can coordinate handoff. You can change your move-out date or close the handoff before that unlock.
With processors who help us operate: Amazon Web Services (hosting and infrastructure), Paystack or app stores (payments), Africa’s Talking and AWS (SMS), Meta/WhatsApp (WhatsApp messages), Google (website analytics), Meta (advertising measurement), and Mapbox (maps used in home confirmation). They process information on our instructions.
When required by law or to protect Rivl, users, or the public from harm or fraud.

Where information is processed

RIVL TECHNOLOGIES LTD is based in Ghana. To run rivl.africa and Rivl Homes we use service providers that process personal information outside Ghana, including in the United States, Kenya, Nigeria, Ireland, and other countries where those providers operate.

That includes cloud hosting, payments, SMS and WhatsApp delivery, analytics and advertising measurement, and maps. Those providers are bound by contract. You may contact us if you want more detail about a specific processor.

Retention

We keep account, waitlist, home, preference, and payment-status records for as long as needed to provide the service, handle refunds/disputes, meet legal obligations, and improve safety. Waitlist records are kept until you become an app user, you ask us to delete them, or we no longer need them for launch and matching planning. You may ask us to update or delete information where applicable law allows.

Security

We use reasonable technical and organisational measures to protect personal information, including steps in the apps to block screenshots, screen recordings, and screen mirroring of listing content that belongs to other renters. No method of transmission or storage is completely secure; please protect your devices and verification codes.

Your choices

You may update profile and Next Home details in the app, opt out of non-essential marketing messages, and delete your account in the app (Profile → Account) or at rivl.africa/delete-account. If you joined the waitlist and do not have an app account, email us with the phone number you used and ask us to access, correct, or delete that waitlist record. You may also contact us to request access, correction, or deletion subject to legal and operational requirements.

Children

Rivl Homes is intended for adults who can enter contracts. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of Rivl after updates constitutes acceptance of the revised policy.

Contact

Questions: support@rivl.africa.