Account
Delete your Rivl account
Last updated 26 September 2026
You can delete your Rivl Homes account and ask us to remove associated personal data. RIVL TECHNOLOGIES LTD (“Rivl”) processes deletion requests for accounts created in the Rivl Homes mobile apps.
Delete in the Rivl Homes app (recommended)
If you can still sign in, use in-app deletion so your request is tied to the correct account immediately.
- Open Rivl Homes and sign in with your phone number.
- Go to Profile (bottom tab), then open Account.
- Scroll to Delete account and follow the steps.
- If you still have an active home on Rivl, you may be asked for a short move-out note or landlord contact before deletion completes.
Request by email
If you cannot access the app, email support@rivl.africa from the address linked to your Rivl account (if you added one) or include the phone number you used to sign in.
Use the subject line “Delete my Rivl account” and tell us you want your account and associated personal data deleted.
- The phone number on your Rivl account.
- Your name (as shown in the app, if any).
- Whether you still have a home listed on My Home or open Connect / handoff activity.
What we delete
When deletion completes, we remove or anonymise account data tied to your user ID, including profile details, Next Home preferences, Find activity, matches, Updates, points, and push notification tokens, subject to the exceptions below.
- My Home listing data, photos, and handoff records linked to your account.
- Support messages that identify you as an individual (where we can without breaking audit logs).
What we may keep
Some information may be retained where required by law, to resolve disputes or refunds, prevent fraud, or maintain security and operational logs. Payment records from Paystack or app stores are held under those providers’ and our legal retention rules.
How long it takes
In-app deletion usually finishes within a few minutes. Email requests are typically processed within 30 days. We may contact you once to confirm your identity using the phone number on file.
Contact
Questions: support@rivl.africa.
Questions: support@rivl.africa.